Refund policy

REFUNDS & REPLACEMENTS POLICY

We offer hassle-free returns in the unlikely event that your item arrives damaged.

Simply contact us within 30 days of purchase, with your order number and photos of the unopened packaging, and we will inform you of the appropriate steps. Once the item has been collected and inspected, a full refund will be issued.

We can only accept returns if the tray is still sealed in the same condition as it was sent. Unfortunately, we cannot offer returns for opened trays, this is for food safety reasons. 

To minimise waste, our clothes are made-to-order and therefore we cannot offer non-faulty returns.

Thank you for choosing Vitclear for your supplementation needs - we strive to provide high-quality products and excellent customer service. Please review our refund policy carefully before making a purchase.

Final Sale Policy:

Due to the nature of our products and for health and safety reasons, we do not offer refunds on any opened purchases, except as required by law.

Exceptions:

We adhere to the 14-day cooling-off period mandated by the European Union's Consumer Rights Directive. Within this period, you are entitled to request a refund for your purchase under the following conditions:

  • You must notify us of your intention to return the product within 14 days of receiving it.
  • The product must be returned to us in its original condition and packaging.
  • You are responsible for any return shipping costs.

Any claims for misprinted/damaged/defective items must be submitted within 30 days of receiving the product:

  • For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

  • Claims deemed an error on our part are covered at our supplier's expense and are either replaced or fully refunded.
  • We will require photographs and an explanation of the problem.
  • Items sent back to us without first requesting a return will not be accepted.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@vitclear.com.

We can not grant a refund, credit your account, or replace a produced product in the case of:

  • Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

  • Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment to yourself (if and as applicable).

  • Buyer's Remorse (Excluding EU) – Contact us before returning any products. We do not refund orders for buyer’s remorse. If we choose to accept returns or offer size/product exchanges to you, this may take a few extra working days to process.

  • Rejected by Customs - If a package is returned due to customs rejection, we will not issue a refund. It is the responsibility of the receiver to pay any necessary customs fees.

  • Product is created, but not yet shipped - In case you wish to cancel the order while it is still in the status "Accepted", but the product has already been prepared by the fulfillment team, we will not be able to cancel and refund the order.

  • Perishable Goods / non-returnable items - Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
  • Clothing - Due to our clothing being made-to-order, we cannot grant a refund, or an exchange, in the case of non-faulty returns. Made-to-order clothing does not qualify for buyers remorse unless there was a fault.

You can always contact us for any return questions at info@vitclear.com.

Process for Returns:

If you wish to return a product within the 14-day cooling-off period, or 30-day refund window, please contact our customer service team at info@vitclear.com to initiate the return process. Please provide your order number and reason for the return.

Once we receive the returned product and confirm that it meets the above conditions, we will process your refund. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.


Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.


liquid > >