FAQ's
Welcome to our FAQ, we are so happy to have you here and as a customer.
We have tried to answer the most common questions.
General Questions
Below are some common questions about Vitclear
What is Vitclear?
Vitclear is a UK company offering nootropic drinks tailored for Brain Health, Gut Health, and Active Health.
Each drink is designed to support specific health goals through easy-to-consume supplementation.
Do you offer bulk discounts for businesses?
Yes, we provide competitive wholesale pricing for bulk orders. Contact our team to learn more.
Do you offer a subscription plan?
Yes! Subscribe to your favorite drink for regular deliveries and save on each order.
Simply visit the product page for more information.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship to?
Vitclear currently ships to the UK and Europe.
We are always looking to expand operations, so if you are interested in getting Vitclear to your country, let us know, or consider reaching out to a distributor.
How much does shipping cost?
UK Shipping is free on all orders over £50.
For orders under this amount, or for international orders, we have a handy tool at checkout, which calculates shipping costs to your address.
Do you offer returns?
Yes, we offer hassle-free returns in the unlikely event that your item arrives damaged.
Simply contact us within 30 days of purchase, with your order number and photos of the unopened packaging, and we will inform you of the appropriate steps. Once the item has been collected and inspected, a full refund will be issued.
We can only accept returns if the tray is still sealed in the same condition as it was sent. Unfortunately, we cannot offer returns for opened trays, this is for food safety reasons.
To minimise waste, our clothes are made-to-order and therefore we cannot offer non-faulty returns.
Orders
Below are some common questions about orders
Can I track my order?
Yes, we have a handy order-tracking system, which you can find here.
I've made a mistake with my order
We want to help you, so please reach out via the contact form asap.
Please note that we cannot guarantee we can amend the order once it has been placed, as we work with third party fulfilment partners.
Why was my order was cancelled?
We may cancel an order for a number of reasons, such as suspected fraud, or incorrect shipping information.
Products
Below are some common questions about our products
Where can I buy Vitclear?
You can buy Vitclear online via our website, or in store at various retailers. Find out where your nearest stockist is here.
Are Vitclear drinks all-natural?
All of the ingredients in Vitclear, including sweeteners, juices, extracts, flavours and colours are natural.
However, some of our key active ingredients are not sourced directly from nature and are instead produced synthetically. This is common in healthier foods and drinks, as it allows for precise formulations, consistent quality, and greater accessibility.
For example, synthetic Taurine is used widely because it ensures the product remains free from animal-derived sources.
This approach helps us provide a product that aligns with our commitment to inclusivity and quality, while delivering the benefits our customers seek.
Does Vitclear contain caffeine?
Vitclear does not contain caffeine, so you can enjoy it at any time of day, without crashes or jitters.
The exception is our Active Health drink which contains Green Tea extract, where caffeine is a natural by-product. However, this is a minimal amount of caffeine, which will work synergistically with our active ingredients to improve performance, but won't affect your sleep pattern.
Sustainability
Below are some common questions about sustainability
Are your cans recyclable?
Yes, all Vitclear cans are 100% recyclable, and we are committed to reducing our environmental impact.
Where are your drinks made?
Vitclear drinks are crafted and packaged in the UK.
How are you helping the planet?
Vitclear Ltd is an Earth Positive Business, meaning we are conscious of the impact we have on the planet, and are actively supporting accredited climate action to leave it better than we found it.
That's why for every online order we offset 5kgs of CO2, responsibly plant a tree, and recover 3 ocean-bound plastic bottles through trusted charity partners.
You can find out more info here.
Corporate Opportunities
Below are some common questions about corporate opportunities
How can I sell your products in my store?
For anyone interested in partnering with Vitclear, please contact us via the adjacent form.
Please allow time for our team to respond during peak seasons.
How could I partner with Vitclear?
We are open to partnership opportunities, and welcome enquiries via our contact form.
Do you provide promo material?
Vitclear provides physical promotional material for stockists on a case-by-case basis.
We love supporting our stockists on social media, and will also promote your store via our website's store locator map.
Simply send us a message with proof you stock Vitclear (such as your distributor info), and we'll get back to you asap.
Sponsorship Opportunities
Below are some common questions about Sponsorship Opportunities
Which sports does Vitclear sponsor?
Vitclear supports a range of athletes across motorsport, rugby, rowing, and competitive dancing.
We are proud to be fuelling world-champion athletes leading from the front.
How can I be a Vitclear athlete?
Vitclear will always look to support up-and-coming athletes, alongside developing our world-champion team.
If you align with our values, have a determination to succeed ethically, and believe in our products, we would be happy to hear from you, no matter where you are in your sporting journey.
We offer tailored opportunities, as no two athletes are the same. For more information, contact us using the adjacent form with your complete CV.
I'm not an athlete, can I get sponsorship?
We understand the value in sponsorship for artists, content creators, events, and healthcare professionals, which is why we are open to hear your proposal.
Simply message us using the adjacent form with an up-to-date CV, and your idea, and we'll get back to you.